Codevelo

Menu

Refund

Policy

*For Online Sales

1. Introduction

At Codevelo, we are dedicated to delivering high-quality online courses and digital resources. We want all our customers to be fully satisfied with their purchase. However, we understand that there may be instances where a customer may wish to request a refund. This policy outlines your rights and our procedures for refunds in line with UK law.

By purchasing our online courses and digital resources, you agree to the terms of this refund policy.


2. Your Legal Rights

Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, you have certain rights when purchasing services and digital goods online. However, for online courses and digital content, these rights are subject to specific conditions:

  • 2.1.  Cooling-Off Period: You have the right to cancel your order within 14 days from the purchase date if you have not accessed or started the course or digital content.

  • 2.2.  Waiver of Right to Cancel: Once you access the course material or download digital resources, you waive your right to cancel and receive a refund, as outlined below.


3. Refunds and Cancellations

3.1. Standard Refund Policy

  • 3.1.1.  Right to Cancel: You have the right to cancel your purchase within 14 days of placing the order, provided you have not accessed or started the course content or downloaded any digital resources.

3.2. Accessing the Course or Digital Resources

  • 3.2.1.  Once you access the course content, download any digital resources, or start engaging with the course (e.g., watching videos, reading materials, etc.), the cooling-off period is automatically waived. This means you no longer have the right to cancel and receive a refund.

  • 3.2.2.  By purchasing, you agree to waive your right to cancel once you begin using the course or accessing the digital resources.

3.3. How to Cancel Before Accessing Content

  • 3.3.1.  If you wish to cancel your order and receive a refund within the cooling-off period, please contact us before you access any course content or download any resources. You can reach our customer support team at learning@codevelo.org

  • 3.3.2.  We will process your refund within 14 days of receiving your cancellation request, provided you have not started using the course or resources.

3.4. Refunds for Faulty or Incomplete Content

  • If there is a technical issue with the course or digital resource (e.g., broken links, missing content, or other errors), please contact us immediately. We will either resolve the issue or offer a full refund if the problem cannot be rectified.

  • If the course or digital content does not meet the description provided, or there is a fault that prevents access, you are entitled to a full refund or an alternative course at no extra charge.


4. Exceptions to the Right to Cancel

The cooling-off period and right to cancel do not apply to:

  • Personalized or custom-made courses (if applicable).

  • Digital content that has been accessed or downloaded, including any digital resources like eBooks, PDFs, or videos, once you begin using or downloading them.

  • Live course events, if you attend or access the live course or webinars.


5. How to Contact Us

If you have any questions, need assistance with cancellations, or wish to request a refund, please contact our customer service team:

  • Email: learning@codevelo.org

  • Address: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia London, W1T 6EB


6. Additional Information

We may update this policy from time to time. Any changes will be reflected on this page, and we will notify you of significant updates.

If you require further assistance or clarification on any aspect of this policy, please feel free to reach out.


7. Contact Information

  • Company Name: JPBC Holdings (UK) Ltd, trading as ‘Codevelo’

  • Registered Address: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia London, W1T 6EB